📥 Mastering the Inbox
👋 Welcome to Mastering the Inbox!
Here you’ll learn how to manage guest conversations like a pro: organize your messages, use tickets effectively, configure settings, and become lightning-fast with Bookboost’s Inbox.
🏁 1. Get Started with Your Inbox
🎥 Videos to watch:
- ▶️ Inbox Workflow and Statuses (3 min)
- ▶️ Navigating the Left Menu (2 min)
👉 Try it yourself:
- Identify the statuses in your Inbox (New, Waiting for Guest, etc)
- Archive one Resolved conversation
- Flag one message as spam
💡 Pro tip: Keeping your Inbox tidy helps your team respond faster.
🎫 2. Managing Tickets
🎥 Videos to watch:
- ▶️ Creating a Ticket (45 sec)
- ▶️ Ticket Functionalities (3 min)
- ▶️ Assigning Tickets (35 sec)
👉 Try it yourself:
- Create a new test ticket
- Assign it to yourself or a teammate
- Snooze it for later, then resolve it
⚡ Pro tip: Tickets keep guest issues visible until they’re truly solved (then they can be archived)
⚙️ 3. Settings & Configuration
🎥 Videos to watch:
- ▶️ Notifications – never miss what matters
- ▶️ Signature – add your personal touch
- ▶️ Teams (Admins only) – structure your team’s workflow
👉 Try it yourself:
- Configure your preferred notification setup
- Create or edit your signature
- (Admins) Creat a Team (filtering on sms) and make it Inactive
💡 Pro tip: Notifications + signatures = consistency and efficiency.
🎥 4. YouTube Deep Dives & Long Format (Optional)
Want to see the bigger picture? Watch these longer formats:
- Top features in the new Unified Inbox (~10 min)
- Inbox training - Open Session (~48 min)
🌟 Recommended if you want industry context and real-life use cases.
🧪 5. Practical Test
Now it’s time to put everything into action!
Scenario: You’re on front desk duty. Guest messages are flowing in across multiple channels.
👉 Your tasks:
- Organize your Inbox: Archive old conversations + mark one as spam
- Manage tickets: Create a ticket from a guest message → assign it → snooze → resolve
- Configure settings: Adjust your notification preferences + make sure your signature is active
🔥 Challenge mode: If you’re an admin, also add a new team member or update a team setting.
🎥 Playlist of all the video material of the course ✨ And that’s it! You’ve now completed the Mastering the Inbox course path — short videos, practical exercises, and a real-world challenge to tie it all together.