✨Trigger Modes: AT MOST & AT LEAST
Learn when to use the trigger modes: At most & At least
Purpose 🎯
AT MOST
Ensures the campaign is sent no later than the specified time or ASAP if the trigger time has already passed.
AT LEAST
Ensures the campaign is sent immediately if the reservation is made before the trigger time, and not at all if it is made after the trigger time.
Availability 🧭
These modes are available for the following triggers
- Expected Check-in
- Expected Check-out
Example Scenarios 🌟
The given examples apply to a reservation with expected checkin at 2025-02-10 15:00:00
The trigger in the examples is 2 days before check-in at 10:00
This makes the target time equal 2025-02-08 10:00:00
Below we see how the different modes affect the behaviour:
EXACTLY
- Reservation is made 3 days before check-in → ✅ Sent at 2025-02-08 10:00:00
- Reservation is made exactly at 2025-02-08 10:00:00 → ✅ Sent immediately
ℹ️ Note: A 4-hour window is allowed to accommodate sync delays and retries on fallback channels
- Reservation is made after 2025-02-08 10:00:00
2025-02-08 14:00:00 → ✅ Sent immediately
2025-02-08 14:00:01 → ❌ Do not send
AT MOST
- Reservation is made before 2025-02-08 10:00:00 → ✅ Sent at 2025-02-08 10:00:00
- Reservation is made exactly at 2025-02-08 10:00:00 → ✅ Sent immediately
- Reservation is made after 2025-02-08 10:00:00 → ✅ Sent immediately
Edge Cases:
- Reservation is made on check-in day after check-in time → ✅ Sent immediately
- Reservation is made 1 day after check-in → ❌ Do not send
- Reservation is created with status “checked in” → ❌ Do not send
AT LEAST
- Reservation is made before 2025-02-08 10:00:00 → ✅ Sent immediately
- Reservation is made exactly at 2025-02-08 10:00:00 → ✅ Sent immediately
- Reservation is made after 2025-02-08 10:00:00 → ❌ Do not send