↪️ Redirect Emails to Bookboost
When using Bookboost's Unified Inbox, it's essential to centralize all guest communication—including email replies—in one place. This ensures that your team can maintain a seamless and consistent experience across all channels.
📣 If You Use Your Own Domain:
If you're using your own email domain (e.g., info@yourhotel.com) as the reply-to address in Bookboost, it's essential to set up email redirection. While this setup ensures a professional and branded appearance, guest replies will not be delivered to Bookboost automatically—they will go directly to the inbox of the email address you used (e.g., info@yourhotel.com).
To avoid fragmented communication and ensure every message is captured in the Unified Inbox, you must redirect incoming emails to your property-specific Bookboost forward address.
1. How to Find Your Forward Email Address
- Go to Integrations in the Bookboost Settings.
- Select the correct property from the dropdown at the top.
- Locate the forward email address—as shown in the screenshot below:
📣 If You Manage Multiple Properties:
From Integrations, please select the correct property in the top section. All marked in the following screenshot.
2. Redirect Instructions by Email Provider
🔵 Outlook
Set Up Email Redirection
- Log in to Outlook.com.
- Click the gear icon (Settings) > View all Outlook settings.
- Navigate to Mail > Rules > Add new rule.
- Configure:
- Name: "Redirect to Bookboost"
- Condition: "Apply to all messages"
- Action: "Redirect to" →
YOUR BOOKBOOST FORWARD EMAIL
- Save the rule.
Mark as Read Automatically
- Go to Mail > Rules > Add new rule.
- Set:
- Condition: “To” is your own email address.
- Action: “Mark as read”
- Click Save.
🔴 Gmail
Set Up Forwarding
- Go to Settings > See all settings > Forwarding and POP/IMAP.
- Under Forwarding, click Add a forwarding address.
- Enter
YOUR BOOKBOOST FORWARD EMAIL.
- Click the confirmation link sent to that address.
- Choose:
- Forward a copy of incoming mail to [Bookboost address]
- Choose what happens to the original: e.g., Keep Gmail's copy in the inbox
- Click Save Changes.
Mark as Read Automatically
- In Gmail, open the search bar and click the down arrow.
- In the To field, type your Gmail address.
- Click Create filter.
- Check Mark as read (and any other desired actions).
- Click Create filter.
⚪ iCloud
Set Up Forwarding in iCloud Mail
- Go to iCloud Mail and sign in.
- Click the gear icon > Preferences > General tab.
- Check Forward my email to and enter
YOUR BOOKBOOST FORWARD EMAIL.
- (Optional) Check Delete messages after forwarding.
- Click Done.
🔎 Note: iCloud forwards all messages—no filters. For more control, use Apple Mail.
Mark as Read in Apple Mail (optional)
- Open Mail > Settings > Rules.
- Create a rule:
- If: "Every message"
- Then: "Mark as Read"
- Apply the rule.
3. Final Step: Test the Flow
Once all steps are complete, take a moment to test the setup and confirm everything is working correctly. Make sure that:
- The email lands in your original inbox (e.g.,
info@yourhotel.com).
- It is automatically redirected to your Bookboost forward address.
- It appears as a guest message in your Bookboost Unified Inbox.
Verifying this ensures that guest replies are flowing correctly into your communication hub and that your team can respond without missing a beat.
If something doesn’t work as expected, double-check your forwarding rules or contact your Bookboost Customer Success Manager for support.