📢 Use Cases for Broadcasts
Introduction
Broadcasts in Bookboost are designed to send one-time messages to all selected guests at the same time. They are perfect for delivering important updates, promotions, or alerts that are relevant to a wide audience simultaneously. Unlike automated or journey-triggered campaigns, broadcasts are not personalised for individual check-in/check-out dates or reservation changes—they are meant for messages that apply to everyone in the selected group at a specific moment.
Main Concept or Feature Explanation
A Broadcast is a message sent via SMS, WhatsApp, or Email to multiple guest profiles at once. It’s ideal for urgent notifications, special offers, or general updates that need immediate attention across a wide audience.
Use Cases
🏨 Marketing & Promotions
- Seasonal offers – Winter holiday packages, summer beach promotions, Valentine’s Day specials.
- New property openings – Announcing the launch of a new hotel or branch.
- Exclusive discounts – Limited-time codes for direct bookings.
- Loyalty member offers – Early access deals for frequent guests.
- Restaurant promotions – “Happy Hour from 5–7 PM” or “20% off dinner tonight.”
- Spa and wellness offers – Discounts on massages or treatments.
- Event invitations – Wine-tasting night, rooftop live music, art exhibitions.
🚨 Urgent Safety & Operational Notices
- Fire alarm activation – Evacuation instructions or safe point details.
- Elevator out of service – Temporary closure notifications.
- Construction work – Noise alerts or restricted access updates.
- Water supply interruptions – Scheduled maintenance affecting guest facilities.
- Severe weather warnings – Storm preparation advice or restricted outdoor access.
🌟 Guest Experience Updates
- Facility closures – Sauna under maintenance, rooftop bar closed for a private event.
- Service schedule changes – Housekeeping delays, breakfast served in an alternative location.
- Local event info – Road closures, parades, or festivals affecting guest plans.
💰 Upselling & On-Site Revenue Boost
- Partner promotions – Discounts for nearby not permanent attractions or tours.
- Room service deals – “Free dessert with any dinner order placed in the next hour.”
Known Limitations
- Broadcasts are one-time messages—they cannot be automated or triggered by guest actions.
- Not suitable for updates that apply to individual guests at different times (e.g., check-in/out notifications, reservation changes).
- Messages are delivered to all selected guests at the same time—ensure relevance to avoid confusion.
Conclusion
Broadcasts are a powerful way to instantly connect with multiple guests at once—whether to promote offers, share updates, or deliver urgent alerts. By using them strategically, you can enhance guest communication, increase engagement, and improve overall satisfaction.
Please contact us through the ‘Talk to Us’ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.