🟦 Booking.com – Bookboost

Managing Booking.com Conversations in Bookboost Inbox

Bookboost currently does not have a direct integration with Booking.com.

Here's how to manage Booking.com conversations effectively:

Setting Up Email Forwarding

Since there is no direct integration, you need to set up an email forwarding rule:

Forward Emails: Forward all or specific Booking.com emails to your Bookboost Inbox.

Include All Domains: Ensure you forward emails from all relevant Booking.com domains to avoid missing messages. Example: @guest.booking.com / @mchat.booking.com

Handling Missing URLs in Booking.com chat conversations

Send Full URLs: URLs attached to buttons or words are often removed (Booking.com remove all HTML and CSS). To overcome this challenge, you can:

Add the full URL to ensure they remain clickable. See the example below.

Send the Campaign through WhatsApp or SMS, as Booking.com cannot block these.

Replying to Guest Messages

When replying to guest messages in Bookboost Inbox, keep the following in mind:

Email Aliases: Booking.com assigns new email aliases for each guest message (e.g., @guest.booking.com for initial reservations and @mchat.booking.com for new messages).

Here’s how to manage this:

Check Email Aliases: Ensure the email alias is set as the primary address when replying.

Switch Back to Personal Emails: After replying, switch back to the guest's personal email address. This ensures they receive further Campasigns directly in their personal email address.

Practical Tips

Whitelist Domains: Add you own domain and Bookboost domains to the Booking.com Whitelist.

Verify Email Addresses: Double-check the email address before sending messages, especially for guests with personal emails in their profiles.

Use Plain Text URLs in Campaigns: Include URL tokens as plain text in campaigns targeting OTA guests to ensure accessibility.

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Please contact us through the ‘Talk to Us’ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.