❇️ How To Set Up Whatsapp In Bookboost
How To Set Up Whatsapp In Bookboost
What Do You Need Before Connecting WhatsApp?
Before activating WhatsApp for your Bookboost account, there are a few key requirements to ensure a smooth setup process. This article will walk you through everything you need to get started. No stress—we’ll support you every step of the way!
1. Choose the Phone Number You’ll Use
You have two options:
- Bookboost can provide you with a new number, or
- You can use one of your own phone numbers.
- The number must be able to receive international phone calls or SMS.
- During setup, it will receive a verification call with a code.
- If your number has voicemail or an automatic menu (IVR), you’ll need to turn it off temporarily to receive the call.
- Once the number is connected to WhatsApp Business, you can’t use it in the regular WhatsApp app anymore (Meta’s rule).
If you use your own number, keep in mind:
2. Ensure the Number Is Not Being Used in the WhatsApp App
If your number is currently connected to the WhatsApp Business mobile app, you will need to delete that account before we can connect it to Bookboost.
Meta (WhatsApp’s parent company) doesn’t allow the same number to be used in both the app and the business API at the same time.
3. Set Up a Meta Business Manager
To connect WhatsApp, you’ll need a Meta Business Manager. This is a free tool from Meta (Facebook) that helps manage your business information.
Here’s what’s required:
- The Business Manager must be verified by Meta.
- Someone from your team must have Admin access to it.
- The display name you choose (how your guests will see your business on WhatsApp) must match your branding. If it doesn’t, Meta might reject it.
If you don’t already have a Meta Business Manager, we can help you set it up.
🔍 Final Checks Before Going Live
Before we can activate your WhatsApp number, please double-check the following:
- ✅ Has your Meta Business Manager been verified?
- ✅ Has your WhatsApp Business Account been approved?
(Meta takes around 1–2 weeks to approve this)
- ✅ Does your display name follow WhatsApp's rules?
If the name doesn’t meet the guidelines, your launch will be delayed.
- ❌ Is your business in a restricted industry according to WhatsApp’s Commerce Policy?
Some types of businesses are not allowed to use WhatsApp.
💬 WhatsApp Messaging Rules: How and When You Can Talk to Guests
Once your WhatsApp number is active, it’s important to understand how communication works on this platform.
- ✅ If a guest messages you first, you have a 24-hour window to reply freely with any content.
- ❌ If more than 24 hours pass since the last guest message, you can no longer reply unless you use a pre-approved WhatsApp Message Template.
- ✅ You can start a conversation, but only with a Message Template that’s been approved by Meta.
These rules are enforced by Meta to prevent spam. All templates must follow WhatsApp’s guidelines and be approved before use.
💡 Good to Know
- You can connect one WhatsApp number per property.
- You don’t need a Facebook page, but having one is recommended by Meta.
- By default, Meta allows up to 20 WhatsApp numbers per business. Need more? Just contact us!