🌐 Web Messenger
Chat widget for the website
Web Messenger is Bookboost’s dedicated chat widget for your hotel’s website. Displayed as a chat bubble, it allows guests to reach out directly while browsing your site—helping you create a welcoming, responsive first impression and convert more visits into bookings.
💡 Why Use Web Messenger?
Here are the key benefits of integrating Web Messenger on your website:
Increase Efficiency
- Automate responses to common questions and reduce over 50% of phone calls, freeing up your team to focus on valuable inquiries.
Enhance Guest Satisfaction
- Be service-ready 24/7 with auto-replies and human responses.
Note: 24/7 availability is optional. You can choose to show the chat only when staff are online or set a custom visibility schedule.
- Hotels using Web Messenger have reported an 11% improvement in guest satisfaction scores.
Drive More Direct Bookings
- Help guests instantly by answering pricing, room, or availability questions—leading to up to a 10% chat-to-booking conversion rate.
- Assist undecided guests in real time and guide them to complete their booking.
🛠️ How to Install Web Messenger on Your Website
To display the Web Messenger chat bubble on your hotel website, follow these steps:
- Log in to your Bookboost platform.
- Go to Settings → Websites, or navigate directly to
- Click the “Add New” button in the top-right corner.
- Fill in the form:
- Name: Use an internal reference (e.g., “Main Site EN” or “Luxury Villas ES”). This field is not shown to guests.
- Website URL: Enter the exact website address where you want to embed the Web Messenger.
- Click Save. A script snippet will be generated.
- Copy and paste this script into the
<head>section of your website.
Tip: Ask your web developer to help if needed.
- After setup, scroll down to customize the appearance of the chat widget—change language, colors, welcome message, and branding.
➕ Creating Multiple Web Messenger Interfaces
If your hotel manages multiple websites (e.g. per brand or language), you can create separate Web Messenger widgets for each one.
To do this:
- Return to Settings → Websites.
- Click “Add New” to create a widget for another domain.
- Set a unique internal name and website URL, then customize the widget settings for branding and language consistency.
Each widget works independently, ensuring a localized and branded guest experience per website.
Conclusion
Bookboost Web Messenger is a simple yet powerful tool that transforms your hotel website into a responsive, guest-friendly touchpoint. With easy setup, full customization, and measurable impact, it helps you convert more visitors, reduce staff workload, and elevate your guest experience.