🟡 Managing Conversation Statuses
Effectively track and manage conversation statuses to monitor progress and ensure seamless communication.
Understanding Conversation Statuses
Each conversation's status helps track its progress and current state.
- New: A newly received conversation that has not been opened or addressed.
- Waiting for Guest: This indicates that the Operator is awaiting a response or further input from the guest before proceeding.
- Waiting for Us: The guest has responded and is waiting for the Operator to take action.
- Solved: Solved conversations should be when they have been successfully resolved or completed. They can also be automatically closed after remaining open for a specific amount of time.
Please contact us through the ‘Talk to Us’ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.
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