📺 Short & Sweet: Video Tutorials to Master Your Inbox
This article guides you through efficiently managing conversations.
Welcome to your go-to page for mastering the Inbox! These short and sweet videos (ranging from a few seconds to five minutes) will help you navigate your Inbox with confidence. Whether you're just getting started or looking to refine your skills, we've got you covered.
📥 Get Started with Your Inbox
- Inbox Workflow and Statuses (3 min)
Learn how to navigate the Inbox, understand message statuses, and streamline your workflow.
- Navigating the Left Menu (2 min)
Discover how to manage unassigned tickets, assigned tickets, snoozed items, drafts, and more.
- Archive
Learn how to organize closed conversations to keep your Inbox clutter-free.
- Spam
Discover how to move irrelevant or spam messages to maintain a clean Inbox.
📂 Managing Tickets
- Creating a Ticket (45 sec)
A quick guide to creating tickets with just a few clicks.
- Ticket Functionalities (3 min)
Learn how to assign tickets, mark them as solved, snooze, and manage other essential actions.
- Assigning Tickets (35 sec)
See how to efficiently assign tickets to yourself or a teammate.
⚙️ Settings & Configuration
- Notifications
Set up custom notifications to stay on top of important messages.
- Signature
Personalize your replies with a custom signature for consistent communication.
- Teams (Advanced, for Admins)
Manage team settings and coordinate inbox access with ease.