❓Frequently Asked Questions

Can we search for a keyword within conversation content?

• Yes! You can search for keywords in conversation content using the search bar.

Can we select all properties, one property, or multiple properties?

• Yes, you can select all properties, a single property, or multiple properties.

Once the operator opens the message, will it disappear for everyone else?

• Yes, once an operator opens a message, it will be marked as read for everyone else.

What happens when I reply to a message?

• You’ll be automatically assigned to a message if you reply to it.

What does the "Switch Profile" feature do?

• The "Switch Profile" feature is used if the message matches the wrong profile.

How can customers create their signatures through HTML?

• You can use the Hubspot Email Signature Generator to create signatures for free and add the HTML into Bookboost.

• Manually add the signature to every single message.

What happens if a solved conversation is reopened and the original operator is no longer active?

• The conversation will still be assigned to the original operator, but it will also appear under "All" and in the appropriate view.

What is the workflow of a message?

• When a message comes in, it is marked as "New."

• It then moves between "Waiting for Us" and "Waiting for the Guest."

• These are the stages that require attention.

What happens if a conversation is archived and the guest replies?

• If you archive a conversation and the guest replies, it will create a new conversation.

Is it better to solve or archive a conversation once it is resolved?

• It is better to solve the conversation once resolved for quick access.

• Archiving is useful for cleaning up your folder, especially for older conversations.

• Note: Archived conversations cannot be reopened.