☁️ Cloudbeds Integration Guide

Introduction

• Import reservations and guest profiles from Cloudbeds into Bookboost.

• Trigger automated guest journeys and pre‑check‑in flows based on Cloudbeds data.

• Push guest information collected in Bookboost back into Cloudbeds, keeping your PMS data updated.

Main Features of the Integration

• One-way and two-way data sync between Cloudbeds and Bookboost.

• Use pre-check-in forms to gather and update guest details.

• Sync guest profiles for better segmentation and communication.

• View synced data directly in the Unified Inbox during conversations.

Use Cases

• Automate pre-arrival journeys (e.g., check-in reminders, upsell offers).

• Enable Digital Reception / pre-check-in flows before arrival.

• Improve data quality for segmentation, marketing, and operations.

• Seamless guest communication using real-time profile syncing.

How to Get Started

✨ Already a Bookboost customer?

1. Contact your Customer Success Manager or email support@bookboost.io.

2. Request to enable the Cloudbeds integration.

3. Your CSM will ensure:
• Your property is fully set up.
• You have access to Digital Reception / pre‑check‑in forms.

4. Once confirmed, proceed to connect Bookboost with Cloudbeds (see below).

🆕 New to Bookboost?

1. Visit bookboost.io and request a demo.

2. Discuss enabling the Cloudbeds integration during onboarding.

3. After setup, our team will guide you through the integration process.

How to Connect Bookboost with Cloudbeds

0️⃣ Prerequisites

1. An active Cloudbeds account with permission to install marketplace apps.

2. An active Bookboost account with at least one configured property.

3. A Digital Reception / pre‑check‑in form ready in Bookboost (for pre-check-in use cases).Not sure if you’re ready? Email support@bookboost.io and we’ll help you check.

1️⃣ Steps to Connect via Cloudbeds Marketplace

1. Log in to Cloudbeds with a user who can install apps.

2. Go to the Cloudbeds Marketplace and search for Bookboost.

3. Click Connect app.

4. Review permissions and click Allow / Authorize.

5. You’ll be redirected to Bookboost to:
• Confirm your organization.
• Select the property to connect.

6. You’ll see a success message once connected.

7. Repeat the steps for each property you want to connect.

How Data Sync Works

⬇️ Data Imported from Cloudbeds → Bookboost

• Guest name (booker), check-in/out dates

• Room/unit, occupancy, source/market/channel (if supported)

• First name, last name, email, phone

• Full address, country, date of birth

• CRM (for segmentation and campaigns)

• Digital Reception (for data confirmation)

• Unified Inbox (for up-to-date communication)

Data Sent from Bookboost → Cloudbeds

• Name, email, phone

• Address, date of birth

• ID document details (when configured)

• Bookboost ensures added companions do not exceed Cloudbeds’ reservation occupancy limits.

🎯 Example Use Cases

• Automate pre‑arrival messages triggered by Cloudbeds reservations.

• Run pre‑check‑in flows to collect guest data and sync it back to Cloudbeds.

• Build segments (e.g., OTA guests vs. direct bookings).

• Enable front-desk teams to see updated guest info in Unified Inbox.

⚠️ Known Limitations

1. Two‑way sync is limited to pre‑check‑in flows. Manual edits in the CRM do not sync back to Cloudbeds.

2. Guest consent is imported only. It cannot be updated in Cloudbeds via Bookboost yet.

3. ID document fields must meet Cloudbeds’ format. If incomplete, updates may be rejected.

4. Availability: The integration is in limited release and may not be visible in all Cloudbeds accounts yet.

How to Disconnect

From Cloudbeds:

1. Log in to Cloudbeds (myfrontdesk).

2. Go to Apps / Integrations / Marketplace.

3. Find the Bookboost app.

4. Follow the instructions to disconnect.

❓FAQs

• Pricing may vary. Contact your account manager for details.

• Sync is near real-time, based on events sent from Cloudbeds (usually within a few minutes).

• Yes. Connect properties individually or via group-level authorization.

• New data stops syncing. Existing data in Bookboost remains unless a deletion request is submitted.