📥 Import Customer Data files

A step-by-step guide to importing your customer data file into Bookboost, from uploading a file to creating an audience for your campaigns.

Step 1: Prepare the File

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Click here to open the template with all necessary formatting guidelines.

  1. Duplicate the Template
      • Before making any changes, create a copy of the template.
      • The first column provides formatting instructions, follow these carefully to prevent errors. Once your data is correctly formatted, delete the first column before importing.
  1. Save the File:
      • The preferred format is CSV, but Excel can also be used.

⚠️ Important: Improper formatting may cause the import to fail.

 

 

Step 2: Import the File into Bookboost

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Note only applicable for Multi-Property Accounts: If you manage multiple properties, select the correct App before importing the file. You can switch Apps by clicking on the top left corner next to the Bookboost logo.

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  1. Go to the Import Section:
      • Navigate to Profiles > Import.
      • Click the “+” (plus icon) in the top right corner to start a new import.
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  1. Select and Upload the File:
      • Choose the file from your computer and upload it.
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  1. Map the Columns:
      • Follow the on-screen instructions carefully. Ensure that the columns in your file are correctly mapped to the corresponding fields in Bookboost.
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  1. Wait for the Import to Complete:
      • The time required depends on the file size. Larger files may take longer to process.
 

 

Step 3: Add Guests to a List

If you plan to send campaigns to the imported guests, you should add them to a list.

  1. Create a List:
      • Navigate to Profiles > List.
      • Click the “+” (plus icon) in the top right corner to create a new list.
      • Enter a name for the list (the category field is optional).
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  1. Go to the Import Section and add Users to the List:
      • In Profiles > Import, find your uploaded file.
      • Click the eye icon to access “View Details”.
      • Select the file(s) you want to add to a list.
      • Click “Add Users to List”.
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Step 4: Use the List for a Campaign

  1. Create an Audience:
      • Go to the Audience and create a new audience.
      • From the Audience builder, apply the filter “Guest List”.
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  1. Set Up a Campaign:
      • Once your audience is created, add it to a Journey or Broadcast Campaign in Bookboost.
 
 

Following these steps ensures a smooth import process and allows you to efficiently use your guest profiles. If you encounter any issues, contact our customer support team for assistance.

 
 

 
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Please get in touch with us through Bookboost Support email at support@bookboost.io if you have questions or need additional support.
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