Audience Segment Will Take Time to Show on Guest Profile
Introduction
This article explains why the audience segments do not appear on the guest profile immediately after creation. It also covers how segment processing works in Bookboost CRM, and what users should expect regarding visibility.
Main Concept or Feature Explanation
In Bookboost CRM, segments are dynamic groups of guest profiles defined by specific filters or conditions. These segments are used in campaigns, broadcasts, and guest journeys. However, segment membership is not updated in real time across all areas of the platform.
Here’s what’s important to understand:
- Segment membership is calculated via a background job, which means there may be a delay before a guest appears in a specific segment.
- Real-time segment evaluation only applies when sending campaigns or broadcasts—in these cases, the system checks current segment criteria live.
Use Cases
- Sending targeted marketing broadcasts based on guest behavior or demographics.
- Setting up guest journey automations triggered by segment entry.
- Reviewing which guests belong to a specific segment for manual follow-up.
Configuration and Setup
- Navigate to the CRM section in Bookboost.
- Create a new segment by applying filters to guest data.
- Save the segment.
- Note: You may not see users immediately appear in the segment on guest profiles.
Advanced Setup (If Applicable)
- When sending a campaign or broadcast, the system re-evaluates the segment membership in real time, ensuring that the message is delivered to all matching guests—even if the segment hasn’t yet finished processing in the background job.
Known Issues or Limitations
- Segment processing delay: It can take several hours for guest segment data to appear on their profiles after saving the segment.
- No real-time sync: Guest profiles will not reflect updated segment memberships until the background job has finished.
- Real-time only for campaigns: Real-time evaluation is only available during campaign or broadcast delivery, not for general profile viewing.
Conclusion
Understanding how segment processing works is crucial to avoid confusion when creating or reviewing segments. While the system ensures accuracy in campaign delivery through real-time evaluation, segment data on guest profiles may take time to update. Plan accordingly when working with newly created or edited segments.
Please contact us through the ‘Talk to Us’ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.