🧾 Reservation Section Overview
Introduction
The Reservation section in Bookboost allows hoteliers to access detailed information about each guest’s booking. It consolidates key reservation data, making it easier for your team to view, manage, and act on reservation insights in real time. This overview walks you through the layout and functionalities available when opening a guest reservation.
Main Concept or Feature Explanation
The Reservation section includes a comprehensive breakdown of a guest's booking. It starts with the Reservation Number, which serves as the booking reference. At the top-right corner, you'll find a "View in PMS" link, which directly redirects to the reservation inside the connPMS.
This section contains 9 subitems, each showing specific parts of the reservation.
Use Cases
- Quickly identifying reservation details without switching platforms.
- Viewing the primary guest and travel information.
- Checking financial status or outstanding balances.
- Accessing guest profile information to personalize communication.
- Monitoring reservation status updates through the event log.
Subitems
- Reservation Info
- Reservation details: Displays the booking reference, hotel property, primary guest (e.g., Annie Voroshchuk), number of guests, check-in/check-out dates, and stay duration.
- Additional Info: Includes purpose of travel, market segment, channel info (This is BB-dependent. If we detect that a field appears depending to the PMS match a designated BB field, we store the information accordingly in that specific field)
- Notes
- PMS Info: Shows which PMS is used (e.g., MEWS), along with the reservation ID, creation time, and last update timestamp.
- Activity: Lists the reservation status progression (e.g., confirmed) and timestamps.
- Policies: Displays cancellation, deposit, or other applicable policies.
- Financial: Shows total amount (e.g., GBP 363.40), balance, and rate plan information.
- Space Info: Details assigned room type, room number, floor, and room status. This is information can be checked also in Reservations > Spaces.
- Extras: Lists any extras or add-ons linked to the reservation.
- Rate Plan: Describes the rate plan name, code, and its description.
- Guest Info: Displays primary guest’s name, contact information, language preference, and a link to their full guest profile.
- Event Log: Tracks changes and actions taken on the reservation.
Known Issues or Limitations
- Incomplete Data: If your PMS does not provide certain fields (e.g., policies or extras), those subitems may appear empty or unknown.
- Time Zone Display: Reservation timestamps are shown in the property's local time (e.g., UTC +1 for Stockholm).
- Real-time Sync Delays: Occasionally, there may be a short delay between updates in the PMS and their reflection in Bookboost.
Conclusion
Understanding and utilizing the Reservation section helps hotel staff streamline guest interactions by providing instant access to essential booking information. This unified view reduces the need for manual lookup and improves guest service by enabling data-driven decisions within the chat workflow.
Please contact us through the ‘Talk to Us’ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support. 😊📩