🧾 Spaces Section Overview
Introduction
The Spaces section in Bookboost provides hoteliers with detailed insights into each room, consolidating key data to streamline management and enhance operational awareness. This functionality is especially useful when creating tokens related to spaces, enabling your team to personalize and automate communication with guests.
⚠️ Note: All space data is sourced from your PMS (Property Management System). A space appears in Bookboost only after a reservation is made that includes that space.
Main Concept or Feature Explanation
The Spaces section presents a comprehensive overview of each space in your property:
- State: Shows the current status of the space (e.g., CLEAN or DIRTY).
- Space Number: Typically the room number, based on PMS configuration.
- Floor & Building: Indicates where the room is located within the property.
- Type: Defines the category or class of the space.
- Name & Description: Pulled from the PMS. The description can be used as a token to provide room-specific details or directions.
- Property: Identifies which property the space belongs to.
🔹 Note: There is also a separate Direction token, but many clients prefer using the Description field as it is displayed in Bookboost.
Use Cases
- 📋 Quickly identifying space details without switching platforms.
- 📲 Accessing space profiles to personalize guest communication.
- 📊 Monitoring space status for operational decisions.
Configuration and Setup
- Confirm that at least one reservation has been made involving the desired space.
- Navigate to the Spaces section within Bookboost.
- Verify that the space details are there.
- Use the information for operational tasks or token-based messaging.
⚠️ Note: In the highly unlikely case that the space doesn't appear after creating a reservation, please contact Bookboost Support.
Known Issues or Limitations
- Real-time Data Sync: Space data is not displayed until a reservation is made. To preview or test, create a test reservation in your PMS.
- Data Display Constraints: Although Bookboost captures various data fields from your PMS, it only displays the most relevant information in the platform.
Conclusion
The Spaces section empowers hotel staff by centralizing essential space information, reducing manual lookups, and enhancing guest interactions. Proper use of this feature ensures a more streamlined and data-informed approach to hospitality management.
😊📩 Please contact us through the ‘Talk to Us’ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.